With more than 20 years of experience in emergency department support management, Victoria Feather has been with IES since its inception in 2011. As chief operating officer, she works with EDs across the nation, overseeing departmental operations and the implementation of best practices. Feather manages all aspects of operations, including recruiting, credentialing, scheduling, enrollment and site administration. Feather has worked in every facet of ED operations and has worked with several of the industry’s largest contract management groups. She started her career in scheduling and moved quickly through the ranks including roles as a recruiter, regional manager, director of operations and director of management services. Victoria earned a bachelor’s degree in political science from the University of North Texas and has been an active community volunteer with organizations including Court Appointed Special Advocates (CASA) and Big Brothers Big Sisters of America.