6th annual

IES Quality Summit

The Reduction of Non-Beneficial Variation of Care with an Emphasis on Leadership



President and CEO of the Federal Reserve Bank of Dallas, and formerly the Martin Marshall Professor of Management Practice and a Senior Associate Dean at Harvard Business School

Friday, March 1, 2019

7:30am - 4:30pm



500 West Las Colinas Boulevard

Irving, TX 75039

At IES, we are committed to improving the way healthcare is practiced across the continuum of care. The IES Quality Summit is held annually to share evidence-based practices that produce better quality outcomes and enhance the value that emergency medicine brings to overall healthcare delivery.  Celebrating our 6th consecutive year, this year’s Summit will focus on the reduction of non-beneficial variation of care with an emphasis on the leadership it takes to accomplish this goal. We believe that some variation in healthcare is beneficial, as it can lead to new ideas and mechanisms to improve care.  We also know, however, when best practices are uniformly employed, significant improvements in care can result.

The keynote address will feature Robert S. Kaplan, President, and CEO of the Dallas Federal Reserve. As an expert on leadership, Kaplan will share real-life stories from his own experience of working with various types of leaders seeking to improve their effectiveness and make their organizations more successful. He asks probing questions, provides exercises, and suggests concrete follow-up steps that will help you develop your skills, create new habits, and move you toward reaching your unique leadership potential.

In addition to the education topics that have been assembled for this conference, the Summit will also feature a Quality Poster Contest. Each poster will highlight process improvement and quality program initiatives that demonstrate the tremendous value that emergency medicine brings to the overall delivery of healthcare.

The IES Quality Summit is open to providers, hospital administrators, and key stakeholders who are dedicated to enhancing the delivery of healthcare through emergency medicine.  Providers will acquire tools and resources to enhance their practice through evidence-based continuing medical education (CME) and continuing education (CE) credits that will be offered.  Due to the previous record of attendance, we are anticipating approximately 400 emergency department healthcare providers from the Baylor Scott & White, JPS, surrounding and out-of-state emergency departments. Upon completion of the Summit, participants will be able to apply the latest advances in clinical applications, diagnoses, treatments and practice management necessary for enhanced patient care.

We are looking forward to seeing you at the 6th Annual IES Quality Summit!


Robert Steven Kaplan has served as the thirteenth president and CEO of the Federal Reserve Bank of Dallas since September 8, 2015. He represents the Eleventh Federal Reserve District on the Federal Open Market Committee in the formulation of U.S. monetary policy and oversees the 1,200 employees of the Dallas Fed.

Kaplan was previously the Martin Marshall Professor of Management Practice and a Senior Associate Dean at Harvard Business School.

He is the author of several books, including What You Really Need to Lead: The Power of Thinking and Acting Like an Owner; What You’re Really Meant To Do: A Road Map for Reaching Your Unique Potential; and What to Ask the Person in the Mirror: Critical Questions for Becoming a More Effective Leader and Reaching Your Potential.

Prior to joining Harvard in 2006, Kaplan was vice chairman of The Goldman Sachs Group, Inc. with global responsibility for the firm’s Investment Banking and Investment Management Divisions. Previously, he served as global co-head of the Investment Banking Division. He was also a member of the firm’s Management Committee and served as co-chairman of the firm’s Partnership Committee and chairman of the Goldman Sachs Pine Street Leadership Program.

During his 23-year career at Goldman Sachs, Kaplan served in various other capacities, including head of the Corporate Finance Department, head of Asia-Pacific Investment Banking as well as head of the high-yield department in Investment Banking. He became a partner in 1990. Upon joining Harvard in 2006, Kaplan became a senior director of the firm.

He serves as chairman of Project A.L.S. and co-chairman of the Draper Richards Kaplan Foundation, a global venture philanthropy firm that invests in developing non-profit enterprises dedicated to addressing social issues. He is also a board member of Harvard Medical School.

Kaplan previously served on the boards of State Street Corporation, Harvard Management Company, Bed Bath & Beyond and Heidrick & Struggles International, Inc. He was also a trustee of the Ford Foundation, co-founding board chair of the TEAK Fellowship, co-founder and chairman of Indaba Capital Management, LP and chairman of the Investment Advisory Committee at Google, Inc.

Kaplan was appointed by the Governor of Kansas as a member of the Kansas Health Policy Authority Board.

Born and raised in Prairie Village, Kansas, Kaplan received a bachelor of science degree in business administration from the University of Kansas and a master’s degree in business administration from Harvard Business School.

Steve Arze, MD, FACEP
Executive Vice President at IES

Robert Dahlquist, MD, FACEP
Assistant Emergency Department Medical Director at BSW – Dallas

John S. Garrett, MD, FACEP
Vice Chief Quality Officer at IES

Amy Ho, MD
Assistant Emergency Department Medical Director at John Peter Smith 

Blake Johnson, MD
Assistant Emergency Department Medical Director at BSWH – Irving

Jeff Kline, MD, FACEP
Research Director at IES

Seamus Lonergan, MD, FACEP
Emergency Department Medical Director at BSWH – Irving

Benjamin Morrissey, MD
Assistant Emergency Department Medical Director at BSWH – Dallas

7:00AM – 8:00AM

8:00AM – 8:30AM

8:30AM – 9:00AM

9:00AM – 9:15AM

9:15AM – 10:45AM

10:45AM – 11:30AM

11:30AM – 12:00PM

12:00PM – 12:10PM

12:10PM – 1:10PM

1:10PM – 1:40PM

1:40PM – 2:10PM

2:10PM – 2:30PM

2:30PM – 3:00PM

3:00PM – 3:30PM

3:30PM – 4:15PM

Breakfast & Registration Check In 

RSI: There is No “EASY” Airway

Top 10 Ways to Decrease ED Costs

Opening Remarks

Keynote: Impacting Change Through Leadership 

Leadership Through Empathy

2019 Sepsis Updates


Lunch and Awards

Heart Failure in the ED: A Cardiologist Approved Comprehensive Approach to Better Care

No Fluff: Hard Facts about Soft Admits and Difficult Discussions


Pain Management Harm Reduction in the ED: Multimodal Analgesia, Bridging the Opioid Dependant to Outpatient Treatment

The Future of ED Evaluation of Transient Ischemic Attack

Team – Focused CPR

Blake Johnson, MD

Amy Ho, MD

Nick Zenarosa, MD, FACEP

Robert S. Kaplan

Jeff Kline, MD

John Garrett, MD, FACEP

Seamus Lonergan, MD, FACEP

Steve Arze, MD, FACEP

Benjamin Morrissey, MD

Robert Dahlquist, MD

Blake Johnson, MD

Poster Due Date

Submissions are due by Monday, January 21, 2019, and should be sent via email to atijerina@ies.healthcare.

Formatting Requirements

Please review the poster submission guidelines to ensure that your poster is properly formatted for submission. If not properly formatted, your submission may be returned for amending. The guidelines and pre-formatted poster templates can be downloaded via the buttons below.


First, Second, Third place and Honorable Mention

Based on the judging criteria, all submissions will be reviewed by a panel of judges who are known experts in the delivery of healthcare. The top five posters will be announced on Tuesday, February 12, 2019, and the primary author must submit a written summary of their poster, that when read aloud, does not exceed 60 seconds. The top five posters will be on display at the conference and the winners will be announced during the awards luncheon.

The top ten selected posters will also be submitted to national conferences in healthcare for contest judging such as EDBA, SAEM, ACEP, TCEP, etc.


  • Originality: How original is the concept presented in this poster? Or, how original is the new approach to an old problem?  
  • Significance: How significant are the poster’s conclusions in increasing understanding of a disease process, or in improving the diagnosis or treatment of a disease state?  
  • Presentation: How logical are the ideas presented in this poster? How interesting is the manner of presentation? How clearly written and free of significant grammatical problems is its abstract?  
  • Methods: If applicable, how suitable is the research design for the stated objectives, and how appropriate are any statistical techniques applied?  
  • Visual Impact: How effective is this poster visually? How valuable is each figure and graph in furthering viewers’ understanding of the research subject?  

Available Credit Hours

Applications for Continued Medical Education (CME) and Continued Education (CE) are pending approval for 6.5 credit hours with ACEP and AAPA.


Eligibility for CME/CE

All courses are designed for physicians, physician assistants, nurse practitioners, registered nurses, and all other medical care providers who work in an emergency medicine setting. 


Learning Objectives

At the conclusion of this activity, the participant will be able to:

  • Analyze the importance of leadership in decreasing non-beneficial variation.
  • Summarize the current heart failure initiative.
  • Discuss current state-of-the-art airway management.
  • Review the use of the airway checklist.
  • Illustrate the impact of emergency medicine on healthcare costs.
  • Identify best practice in multimodal pain management.
  • Define cognitive and affective empathy.

As a valued partner, we are soliciting your support for this premier medical education and training event. As an exhibiting sponsor, you will have the opportunity to promote your company brand, products, and services to the approximately 400 key emergency medicine providers, leaders, and decision-makers who attend annually. In addition to the exposure that the Quality Summit provides our sponsors and exhibitors, your participation in this event demonstrates your commitment to the support of the continuing education of emergency medicine practitioners. The support of our partnering exhibitors and sponsors helps us to develop more knowledgeable healthcare providers; your support directly impacts the more than one million patients that our healthcare providers serve annually.

The details regarding the different exhibitor opportunity levels, setup and breakdown, payment instructions and registration information can be found in the 2019 Quality Summit prospectus. The exhibition space is limited, so please register early.

Thank you in advance for your support.  We are looking forward to seeing you at the 6th annual IES Quality Summit!

Click Here for a listing of hotels conveniently located near the Irving Convention Center at Las Colinas.

For general inquiries concerning the 6th Annual IES Quality Summit, please contact iescommunications@ies.healthcare.


April Lorance



Cassie Saldivar


Poster Contest

Aubre Tijerina



April Lorance


A Special Thank You To Our Diamond Sponsors

IES Knowledge Translation