IES’ 6th Annual Quality Summit Draws More Than 300 Healthcare Leaders
to Discuss Non-Beneficial Variation in Care and Leadership

Dallas, TX – March 7, 2019 – Dedicated to bringing the most relevant information, education, and best practices to emergency care providers, the annual Integrative Emergency Services (IES) Quality Summit is the largest conference in Texas focused solely on improving the quality of care in emergency medicine through evidence-based practices.  Celebrating its 6th consecutive year, the Quality Summit, held on Friday, March 1, 2019 at the Irving Convention Center, focused on the reduction of non-beneficial variation of care and the leadership it takes to accomplish this goal. We believe that some variation in healthcare is beneficial, as it can lead to new ideas and mechanisms to improve care.  We also know, however, when best practices are uniformly employed, significant improvements in care can result.

Nick Zenarosa, MD, FACEP
IES Founder and Chief Medical Officer

This year’s event brought together more than 300 clinical, healthcare, and community leaders. “Throughout our history, emergency medicine has been on the front lines of healthcare, and we have consistently been called upon to lead through change,” said IES Founder and Chief Medical Officer Nick Zenarosa, MD, FACEP. “The Amazon marketplace has shaped the consumer mindset which expects excellent quality, competitive pricing, and care to be on-demand.  We must continue to provide care in a traditional sense, but we also must begin to explore ways to deliver care to our new consumers in an innovative, on-demand, convenient, high-quality manner that is both cost-effective and transparent. We must continue to develop innovative solutions, implement action plans, drive compliance, and improve.  In other words, now more than ever we must have strong leadership at all levels of the organization to thrive.”

The outstanding work of several emergency medicine physicians and advanced practice providers were also recognized at the Summit’s annual awards luncheon.

Daphne Fullerton, MD, received the John A. Marx, MD, FAAEM Award for Quality in Emergency Medicine for her dedication to advancing the practice of evidence-based research, exemplary service, and pursuit of excellence. Fullerton completed her residency at the Truman Medical Center – West and is currently the Emergency Department Domain Lead, Physician Informatics at BSWH – Waxahachie. She is leading BSWH’s second Electronic Medical Health Record implementation.

Jose Robert Rosillo, MD, received the Dighton C. Packard Award for Leadership in the Emergency Department for his service and servant-style leadership that inspires and supports others with a relentless vigor to advance the field. Rosillo completed an emergency medicine residency at UT Southwestern, Parkland Hospital and completed a two-year Administrative Fellowship program with IES. Rosillo is currently the Regional Quality Officer for Central Texas.

Corina Sturgeon, NP, received the Advanced Practice Provider Service Award for demonstrating clinical excellence and outstanding patient-centered care, going above and beyond in her service to patients resulting in positive change through leadership. Sturgeon earned a Nurse Practitioner degree from University of Texas at Arlington and is the Lead APP for BSWH – Irving.

This year’s Summit also featured a Quality Poster Contest. Posters highlight process improvements and quality program initiatives that demonstrate the tremendous value that emergency medicine brings to the overall delivery of healthcare. Awards were given to emergency medicine providers for original research on critical quality-of-care issues.

First place: Comprehensive Heart Failure Guidelines to Improve Care and Reduce Admissions established a guideline with goals of improving care, decreasing variance in approach and reducing unnecessary admissions. Poster Authors: Seamus Lonergan, MD; Robert Risch, MD, MBA, FACEP; John Garrett, MD, FACEP; Steve Arze, MD, MBA, FACEP; and April Lorance. Click Here to view the poster. 

Second place: Poster author, Andrea Goode, MD shows that select populations from the BUMC ED cardiac arrest patients have had favorable neurologic outcomes with the implementation of the Extra-Corporeal Life Support in Cardiac Arrest protocol. Click Here to view the poster. 

Third place: John Peter Smith Emergency Department implemented a Screening for Healthcare Follow-Up Tool (SHOUT). The SHOUT scoring system was derived and internally validated and approved to be broadly applicable among diversity of discharge failure patients. Click Here to view the poster. 

This year’s Quality Summit included over 300 attendees with 187 clinicians, 27 hospital administrators, and more than 90 guests. The conference was made possible by the support of 17 exhibitor booths and two sponsors.


About IES:

Integrative Emergency Services partners with Texas hospitals to provide the best patient encounter in emergency care. By providing experienced physician leaders and advanced practice practitioners, the IES team delivers uncompromising dedication, exceptional expertise, inspired and integrated collaboration, and second-to-none patient care. Learn more at