IES Billing

Billing Inquiries

If you are a patient seeking assistance with a billing or collections notice, please contact the billing department at the hospital where you received service. See below to view a listing of contact information. Please select the date and hospital you were seen at to determine the correct call number.

If you are seeking medical records, please contact the hospital directly.

Baylor Scott & White Health (BSWH)

Century Integrated Partners, Inc (ED)

Century Integrated Partners, Inc (ED)

Century Observation Providers, PLLC (OBS)

Urgent Surgery Associates, PA (Surgery)

Urgent Surgery Associates, PA (Surgery)

North Texas Critical Care, PA (ICU)

North Texas Critical Care, PA (ICU)

Date(s) of Service (DOS)

01/01/2016 – 05/31/2021

06/01/2021 – Forward

07/01/2017 – 06/30/2020

04/01/2018 – 07/31/2021

08/01/2021 – Forward

04/01/2018 – 07/31/2021

08/01/2021 – Forward

Toll Free Number

877.305.5374

855.691.9890

877.305.5374

877.305.5374

714.903.7818

877.305.5374

714.903.7818

John Peter Smith Health Network (JPS)

Integrative Emergency Services PG, PA (ED & UC)

Integrative Emergency Services PG, PA (ED & UC)

Integrative Emergency Services PG, PA (ED & UC)

MYDAS, PA (CDU)

MYDAS, PA (CDU)

MYDAS, PA (CDU)

Date(s) of Service (DOS)

11/01/2013 – 08/31/2018

09/01/2018 – 10/31/2021

11/01/2021 – Forward

11/01/2013 – 08/31/2018

09/01/2018 – 10/31/2021

11/01/2021 – Forward

Toll Free Number

469.420.5548

888.585.5736

855.691.9890

469.420.5548

888.585.5776

855.691.9890

Catholic Health Initiatives (CHI)
Baylor College of Medicine (BCM)
St. Luke’s Health System

Integrative Emergency Services PG – Houston, PLLC (ED)

Date(s) of Service (DOS)

11/01/2019 – Forward

Toll Free Number

866.773.1297

Carrollton Regional Medical Center (CRMC)

IES Carrollton, PLLC (ED)

Date(s) of Service (DOS)

03/01/2020 – Forward

Toll Free Number

866.773.1297

Skilled Nursing Facilities (SNFs)
Assisted Living Facilities (ALFs)
Home Health (HHs)

Key Medical Care (KMC)

Date(s) of Service (DOS)

08/01/2019 – Forward

Toll Free Number

866.515.0065

Skilled Nursing Facilities (SNFs)
Assisted Living Facilities (ALFs)
Home Health (HHs)

Meridian Health Partners, PLLC (MHP)

Date(s) of Service (DOS)

03/15/2021 – Forward

Toll Free Number

866.515.0065

Witham Health Services (WHS)
Major Health Partners (MHP)
Johnson Memorial Health (JMH)

Boone County Emergency Medicine (ED)

Boone County Emergency Medicine (ED)

Date(s) of Service (DOS)

08/01/2018 – 04/30/2021

05/01/2021 – Forward

Toll Free Number

469.420.5548

866.773.1297

If you are unable to obtain a resolution at the numbers listed above, please contact IES Patient Experience Advisor at patientinquiries@ies.healthcare and/or 469.420.5548.

Affidavits Requests

IES processes Affidavit and Subpoenas requests for only the clients and dates of service listed below as identified based on patient date of service (DOS). Please use the method provided below based on the client to direct your request.

Billing Entity and Patient Date of Service

Century Integrated Partners, INC (CIP, INC)

  • For patient Dates of Service prior to 06/01/21, please email DHCA_Affidavits@dhca.us
  • For patient Dates of Service on or after 06/01/21, please use ChartSwap.

Lafayette Emergency Physicians, INC (LEP, INC) dba Boone County Emergency Medicine (BCEM)

Urgent Surgery Associates, PA (URSA, PA) OR North Texas Critical Care, PA (NTCC, PA)  

Integrative Emergency Services Physician Group, PA (IESPG, PA) OR Mydas, PA