Provider and Family Resources

In addition to the COVID helpdesk which was established to assist all frontline providers and their family members with clinical needs, the following resources are available.

Click Here for COVID-19 Newsletter Archives

We all understand and accept increased risk in our profession. This risk does not come without worry, and we should not be cavalier about the possibility of bringing it home.

  • Avoid wearing jewelry (consider silicone rings)
  • Bring clean scrubs and jacket to work in bag
  • Wash hands and arms with soap after shifts
  • Place scrubs and clothes in a plastic bag, change into clean clothes
  • Sanitize badge and phone when leaving
  • Leave all items worn to work such as shoes, work bag, jewelry in garage
  • Wash both sets of clothes (hot water and detergent)
  • Have discussions at home about separate living spaces and bathrooms to hopefully minimize risk
  • Prioritize your family as testing and vaccinations become available

FEELING SICK

  • Do NOT go into work.
  • Contact your Medical Director and your PA immediately. They will
    assist you in obtaining appropriate testing and guiding you through
    potential next steps.

EXPOSURE TO CONFIRMED COVID-19 CASES
If you cared for a patient who has confirmed COVID-19, please contact:

Please contact your HR Generalist immediately for any of the following:

  • If you have been notified that you will need to be quarantined and
    unable to work shifts (temporarily furloughed)
  • If you will be required to be tested for COVID-19

 

 

 

 

 

 

 

FURLOUGH
If you are not allowed to work as a result of potential exposure, notify your HR Generalist immediately. He or she will support you by guiding you through the process and assisting you in accessing available resources. We are working diligently with the Medical Directors to identify ways that we can support you and your family if you are pulled off shifts. We are also looking at programs that are currently available and assessing all proposed legislation that could apply to our providers. We will share that information as it becomes available.

WORKER’S COMPENSATION
Should you test positive for COVID-19 due to a documented patient or workplace exposure, you may be eligible for Worker’s Compensation. Your HR Generalist can discuss your potential eligibility.

SHORT-TERM DISABILITY/LONG-TERM DISABILITY
Short-term disability covers non-occupational illness and injury and is excluded in instances where worker’s compensation applies. If you elected short-term disability during annual enrollment, your HR generalist can help answer any questions about your coverage. Long-term disability covers one’s own illness or injury. All full-time IES employees automatically receive Long-Term disability coverage as a part of their employment. If you have questions about qualifying events and/or corresponding benefits, please contact your HR generalist.

EMPLOYEE ASSISTANCE PROGRAM
We understand that during this time, you and your family may be faced with many different challenges. IES currently offers an Employee Assistance Program to all full-time employees, which is available 24/7 to help develop solutions and to connect you with various tools and resources. EAP can be reached at 800.538.3543 or www.cignalap.com.

PERSONAL PROTECTIVE EQUIPMENT (PPE)
In the face of a global PPE shortage, IES is actively working to acquire equipment and develop innovative solutions where alternatives are necessary. We have connected with John McWhorter at Baylor Scott & White Health System, Laura Thomas at JPS Health System, and Doug Lawson at Baylor St. Luke’s Health System to assist any way we can. In addition, we are activating our global contacts to develop pipelines and establish business and community partnerships that will enable us to support your needs. Our goal is to equip you as quickly as possible while, at the same time, establish ongoing resources to support you through the weeks and months to come. Here are a few things already underway:

MASKS
Dr. Zenarosa and the entire IES Leadership Team have provided funds to source 20K (twenty thousand) KN-95 Masks, which are the same masks used by the Veterans Administration. The masks were located overseas on Friday. The order was secured over the weekend and was shipped to the US. They are currently being inspected by a third-party. Once that inspection is completed, they will be released and then shipped to Dallas. We anticipate the masks will arrive in Dallas within the next week.

FACE SHIELDS
We are developing innovative solutions in instances where products are inaccessible. Dr. Steve Arze and several of our clinical leaders have developed a first-generation prototype for a face shield out of a 2-Litre Soda Bottle and weather stripping. These faces shields could potentially provide additional protection and prolong the usage of the KN95 masks. Stay tuned for more information and save those 2-Liter bottles.

PROTECTIVE EYEWEAR
Dr. Cara Norvell, Dr. John Garrett, and Dr. Liz Fagan are actively working to secure protective eyewear. Approximately 500 safety glasses were secured. Once these items are delivered, we will work to disburse those as needed.

DAILY STORAGE OF PPE
Given the unknown impact of the current global shortages for PPE, our clinical leaders are also working on solutions for storing existing PPE in a way that will prolong its usability. More information to come.

ADDITIONAL PPE NEEDS
If you have a PPE needs that have not been addressed, please notify your Medical Director. Your Medical Director is meeting regularly with the IES clinical and non-clinical leadership to make needs known. We will continue to advocate for our providers and work to provide solutions as quickly as possible.

Physical and emotional wellbeing are important in your ability to care for others. IES offers several resources to support you through this complex and overwhelming time.

PEER SUPPORT
In coordination with the Baylor Scott & White SWADDLE program, IES has an active network of emergency medicine providers trained in providing confidential peer support. All interactions are privileged and will remain confidential. Many of our trained peers are themselves experienced in healthcare adversity. This resource is available to all clinicians at any IES-affiliated site. We strive to have a peer of your choice contact you within 24 hours. Click Here to connect to the INSPIRE form.

VOLUNTEER PSYCHOLOGISTS
ACEP members have access to 3 FREE, CONFIDENTIAL counseling or wellness coaching sessions. Click Here for more details.

Separately, we have identified some clinical psychologists and psychiatrists who are willing to volunteer their time for sessions with our physicians and APPs. Should you be interested in this support, please access away below that you feel most comfortable with.

Each contact method is confidential.

You may consider texting a Physician Champion to allow them an opportunity to step away and speak privately if needed.

Peer and medical director referrals will be accepted.

FREE CONFIDENTIAL PEER SUPPORT VIA TELEHEALTH

Volunteer psychiatrists are offering physicians on the frontlines of COVID-19 free, confidential peer support through Telehealth, seven days a week, from 8 AM to 12 AM.

Click Here for support.

Specific travel restrictions have been enacted by various groups and hospital systems. Be sure to check with your Medical Directors about potential travel restrictions and any corresponding requirements that may impact your ability to work.

To access the most recent travel-related communications disseminated:

  • BEST – Click Here for email sent 3.20.20
  • IES Carrollton – Click Here for the email sent on 3.26.20
  • IES Houston – Please follow guidelines made by the hospital
  • PGPA and Mydas – Click Here for email sent 3.21.20

CONCERNED ABOUT LIABILITY?
We have resources in place. Click Here to See FAQs from MedPro.

LATEST IN MED MAL
All trials and hearings in Dallas and Tarrant County have been postponed. Med Pro, our professional liability carrier, is still processing claims. If a provider receives a subpoena, notice of claim letter, petition, or other correspondence, please contact your medical director or Matt Innes at minnes@ies.healthcare.

FAMILY SUPPORT
With societal challenges such as school closings and, more recently, state-mandated “shelter-in-place” orders, we are trying better to understand the day-to-day needs of you and your family. A work-in-progress, we have reached out to several organizations that are navigating unchartered territory to fill the needs of frontline health care providers who need childcare.

Initially, we have established partnerships with our immediate contacts here in Dallas. We are very mindful that our providers are also located in Fort Worth, as well as Houston. We ask for your patience as we develop relationships and work with businesses and non-profits to quickly develop initiatives that we can offer to all our providers.

CHILDCARE
We have established a partnership with the YMCA, who has quickly mobilized to provide childcare to first responders within North Texas. While the YMCA is offering this service to all first responders in North Texas, we have established a personal relationship with the Executive Director of School Age Services, who has worked with us to tailor and expand their offerings for IES providers.

The YMCA has worked with government agencies to secure special dispensation in order to provide childcare during the “shelter in place” and social-distancing mandates. Care is only available to healthcare professionals while working. Care is limited as each facility and capacity may not exceed 50 (including children and staff) at any one location. In consultation with the CDC, daily protocols will include daily health screens at drop-off and before lunch, stringent handwashing routines, and facility sanitizing.

A special code has been established for all IES providers. Please use this code when signing up through the YMCA. It allows us to monitor the IES demand for childcare and to provide you access to a subsidized rate. This code is for IES providers only, and we ask that this code not be shared outside IES.

If you have children ages 5-12, the YMCA has established childcare at 11 locations spanning from Waxahachie to Anna and Rockwall to Mid-Cities. Childcare is available between 7 AM and 5:30 PM, Monday – Friday at all locations. The cost will be $45 per day per child (normally $60 per day). This currently includes daily snacks. Initiatives are underway to potentially provide lunches as well. Cost should not be a barrier for anyone. In partnership with the YMCA, financial aid will be available for anyone who needs it.

Drop-in childcare is not available at this time. Childcare is by registration only. Registration must be completed NO LATER than 3 PM the day before care is needed.

Click Here for more details about the YMCA Child Care Program.
Click Here to receive the YMCA IES discount code.
**The YMCA has reduced their rate for the 1st 200 Healthcare workers to $25/day or $100 a week.
Click Here to register.

 

CHILDCARE LOCATIONS FOR DALLAS PROVIDERS

Coppell Family YMCA
Phone: 972.393.5121
Address: 146 Town Center Blvd, Coppell, TX 75019

Grand Prairie Family YMCA
Phone: 972.642.9632
Address: 4556 S Carrier Pkwy, Grand Prairie, TX 75052

McKinney Family YMCA
Phone: 972.529.2559
Address: 300 Ridge Rd, McKinney, TX 75070

Plano Family YMCA
Phone: 214.705.9459
Address: 3300 McDermott Rd, Plano, TX 75025

Richardson Family YMCA
Phone: 972.231.3424
Address: 821 Custer Rd, Richardson, TX 75080

Semones Family YMCA (Town North)
Phone: 214.357.8431
Address: 4332 Northaven Rd, Dallas, TX 75229

T. Boone Pickens YMCA
Phone: 214.954.0500
Address: 601 N Akard St, Dallas, TX 75201
**Extended hours from 6 AM – 7:30 PM

Opening Soon – Cesar E. Chavez Elementary
Phone: 972.947.9452
Address: 2600 Hart Rd, Little Elm, TX 75068
**Extended hours from 6 AM – 7:30 PM

CHILDCARE LOCATIONS FOR HOUSTON PROVIDERS

Providers will need to state that they are CHI-St. Luke employees. There is a link to a quick enrollment form that may be used, after speaking with a center director. The center director can walk healthcare workers through the form if needed. Virtual tours are available.

BP Houston Location
Center Director: Darla Fontana
Phone: 281.597.0222
Center ID #: 072101
Address: 540 Westlake Park Blvd., Houston, TX 77079

Bellfort Street KinderCare
Center Director: Shuntrell Brisby
Phone: 713.644.2763
Center ID #: 000061
Address: 7828 Bellfort St., Houston, TX 77061

LaBranch Child Development Center
KinderCare Education at Work – GSA
Center Director: TeAnna Gainous
Phone: 713.759.0440
Address: 2320 La Branch St. Suite 130C, Houston, TX 77004

Bunker Hill KinderCare
Center Director: Ashlynn Snelling
Phone: 713.464.1625
Center ID #: 000063
Address: 937 Bunker Hill Rd., Houston, TX 77024

Spring Branch KinderCare
Center Director: Crystal Estes
Phone: 713.468.2158
Center ID #: 300450
Address: 10170 Emnora Ln., Houston, TX 77080

Silverlake KinderCare
Center Director: Ashley Strong
Phone: 214.485.8667
Center ID #: 000730
Address: 2325 County Road 90, Pearland, TX 77584

Active discussions are underway with major hotel chains as well as universities that may be capable of supplying rooms to IES providers who need to be segregated from their families. We ask for your patience as this is a particularly challenging time for the hospitality industry, which has been hit particularly hard, given the economic shut-down. While we are doing our best to provide resources for providers throughout DFW and Houston, the following resources are available:

WYNDHAM GARDEN NORTH

For the next two weeks, the Wyndham Garden North location (I-35 & LBJ-635) is offering complimentary rooms to first responders only (no family members). Rooms are located on special floors and are accessed through specially designated elevator banks. Interested providers may contact Wyndham directly at 972.243.3363. Space is limited and based upon availability.

Wyndham Garden North
2645 LBJ Freeway, Dallas, TX 75234
972.243.3363

HOTEL CRESCENT COURT
Hotel Crescent Court is offering medical professionals, who are on the frontlines of COIVD-19, and their families a rate of $99.00 per night plus the option to add a second room complimentary for the duration of their stay.

Hotel Crescent Court
400 Crescent Court, Dallas, TX 75201
214.871.3205

THE STATLER HOTEL
The Statler Hotel is offering free rooms to medical professionals, who are on the frontlines of COIVD-19. Each medical worker will be given a meal voucher for box breakfast, lunch and dinner provided daily by Refined Hospitality Concepts, which operates the restaurants at The Statler.

The Statler Hotel
1914 Commerce St, Dallas, TX 75201
214.459.3930

HILTON (ACEP)

ACEP has partnered with Hilton to offer members a significant discount on hotel room rates during the COVID-19 pandemic. This partnership between ACEP and Hilton extends to members of the Emergency Medicine Residents’ Association (EMRA), Emergency Nurses Association (ENA), and the Society of Emergency Medicine Physician Assistants (SEMPA) so all members of the frontline health care team can have a safe and welcoming place to stay as they work to support those impacted by COVID-19.

Use code 923354 when booking with the hotel, or by selecting “Special Rates” and enter the code into the Corporate Account field when booking online. If the hotel has an ACEP discount, you should see the ACEP RATE on the search results page.

The ACEP team is ready to assist if you have any problems booking your room. Contact Member Services at membership@acep.org or 844.381.0911.

Marriott (ACEP)

The Rooms for Responders program offers to provide no-cost rooms to ACEP members in some of the hardest-hit cities in the United States. The Community Caregivers Program offers reduced rates in many locations for those concerned about the wellbeing of loved ones at home.

Behind the scenes, we are working tirelessly to support you through the evolving challenges surrounding COVID-19. To better assist the frontline with non-clinical needs, a COVID Help Desk has been established to field questions and to connect providers with resources. Please submit your questions, concerns, suggestions, or ideas to the COVID HELP DESK at:

COVID@ies.healthcare or 469.420.5590

We will respond to all emails and/or phone calls within 24 hours.

INFORMATION DISSEMINATION
We are working hard to streamline communications through enhanced coordination and consolidation. Currently we are utilizing the following channels to disseminate information:

You should have received a text message from IES on Thursday, March 19th. These text messages are anticipated to be very infrequent and will include critical information. If you inadvertently opted out and would like to continue to receive messages, please contact Crystal Hawkins at chawkins@ies.healthcare.

FREE PERKS FOR MEDICAL PROVIDERS 

PARTNER DISCOUNTS FOR ACEP MEMBERS
In an effort to help frontline healthcare professionals through this difficult time, several companies have stepped up to offer discounts. For ACEP specific perks, please refer to the list below.

AT&T 3 FREE MONTHS OF SERVICE
AT&T is offering doctors and nurses three months of free smartphone or tablet service on the FirstNet Mobile-Responder plan.

TEXpress Discount
TEXpress is offering healthcare workers 50% toll discounts on LBJ, NTE, and NTE 35W TEXpress Lanes. 

North Face Discount
North Face is offering a 50% discount on non-sale items to healthcare workers in the United States from April 14, 2020, to December 31, 2020.

HealthJob
HealthJob provides a comprehensive daily list of freebies, deals, and other offers available to frontline healthcare workers.

24/7 STATE MENTAL HEALTH SUPPORT LINE
HHSC launched a free, statewide mental health support line to help Texans experiencing anxiety, stress or emotional challenges due to the COVID-19 pandemic. This new resource offers COVID-19-related mental health support for all Texans. People can call the Statewide COVID-19 Mental Health Support Line 24 hours a day, seven days a week toll-free at 833-986-1919.

TEXAS STATE SOCIAL SERVICES HOTLINE

    • Local community resources, healthcare, utilities, food, housing and more.
    • Dial 2-1-1
      • Option 6 is for information on COVID-19

IES, LLC

NICK ZENAROSA, MD, FACEP
Founder and Chief Medical Officer
nzenarosa@ies.healthcare

JEFF LAWRENCE
President
jlawrence@ies.healthcare

BOB TIMMERMANN
Chief Executive Officer
btimmermann@ies.healthcare

CLARE GRACA
Chief Operating Officer
cgraca@ies.healthcare

IES, BEST

DAHLIA HASSANI, MD, MBA, FACEP
Executive Vice President
dhassani@ies.healthcare

STEVE ARZE, MD, MBA, FACEP
Executive Vice President
sarze@ies.healthcare

ELIZABETH FAGAN, MD, FACEP
Director of Education
efagan@ies.healthcare

JOHN S. GARRETT, MD, FACEP
Vice Chief Quality Officer
jgarrett@ies.healthcare

ROBERT M. RISCH, MD, MBA, FACEP
Chief Quality Officer
rrisch@ies.healthcare

IES, Carrollton

TRENT STEPHENSON, DO, FACEP
Executive Vice President
tstephenson@ies.healthcare

IES, Houston

RONALD J. JENSEN, DO, MSHM
Executive Vice President
rjensen@ies.healthcare

JOSE ROBERT ROSILLO, MD, FACEP
Executive Vice President
jrosillo@ies.healthcare

JOE YOUNG, DO, FACEP
Executive Vice President
jyoung@ies.healthcare

IES, PGPA

CHET SCHRADER, MD, FACEP
Executive Vice President
jrosillo@ies.healthcare

IES, URSA

MICHAEL L. FOREMAN, MD
President
mforeman@urgentsurgery.com

MATTHEW A. LOVITT, MD
Executive Vice President
mlovitt@urgentsurgery.com