IES Patient Experience Course

Dallas - Thursday, August 5, 2021, at IES Corporate Office
Houston - Friday, September 17, 2021, at BSLMC - McNair

8:00am - 5:00pm

Join us for the IES Patient Experience Course! This in-person educational opportunity will combine didactic lectures and simulated patient encounters to improve the patient/physician experience. Discussion topics will include patient care survey measures, best practices, and how patient/physician care experiences translate to better patient outcomes.

To provide the most convenient educational experience, physicians have the option to select from two locations and dates to attend:


Date: Thursday, August 5, 2021
Time: 8:00am – 5:00pm
*Lunch will be provided

IES Corporate Office
Heritage Square One
4835 LBJ Freeway, Suite 900
Dallas, Texas 75244


Date: Friday, September 17, 2021
Time: 8:00am – 5:00pm
*Lunch will be provided

BSLMC – McNair
7200 Cambridge St.,
Houston, TX 77030


  • Identify nonverbal communication opportunities.
  • Describe best practice patient/physician communication.
  • Discuss opportunities to improve patient/physician ED visit experience.
  • Practice patient/physician communication skills.
  • Report communication opportunities noted during the simulated patient encounter.

For more information or questions, contact

IES Knowledge Translation